June 20, 2024
VoIP Call Center

VoIP – The Internet Telephony Phone Services For The Modern Era

VOIP is the technology used to transmit voice conversations over a data network using the Internet. An VoIP Telephone has its own IP number and contains memory, so it can easily be moved around an organization, making changes and additions easy.

  • Long Distance as low as 2 cents per minute
  • Internal Site to Site Long Distance with 4- or 5-digit dialing
  • Replace multiple voicemails and conferencing systems with one
  • Reduce Operational and Capital Expenses
  • Eliminate costs of PBX-switch maintenance and upgrades
  • Eliminate intra-location calls and network lines
  • Eliminate costs for moves, adds, changes, and deletes.
  • Eliminate reimbursements for remote and mobile workers
  • Eliminate need for new PBX, IP-PBX, or Key Systems

Hosted PBX

By connecting your office with a private and dedicated pure IP connection with DSL, Ethernet or MPLS. MASSIVE NETWORKS is able to provide all of your telephone and internet service through a “hosted” solution.

This gives you several key advantages:

Flexibility:MASSIVE NETWORKS provides you with premium voice and data services, no matter what solution you need or where you are in the country. We can offer fully hosted voice service across the US, to office or home office, directly to Cisco, Polycom and other IP phones. We can also use our SIP trunking to enhance your existing PBX with the latest in IP features. With features like 4 digit dialing, your office in Phoenix can feel like it’s just down the hall from your office in New York.

Simplicity:MASSIVE NETWORKS keeps things simple with great, reliable customer service and easy per seat pricing. So, whether your office has ten seats or one hundred, you can get fully hosted voice and managed data services, robust features, necessary equipment and on-going support—all for one low price that fits exactly what you need.

Power: With MASSIVE NETWORKS, we use a process called intelligent route control in our IP network for voice transport, ensuring you the most reliable service with all the security that you need. We deliver your voice and data solution over a smart connection that dynamically allocates and prioritizes the voice and data services along the best-performing route every time. And then we empower you with a robust Web interface to instantly make changes to your service or have our team make the change for you.

Hosted VoIP Call Center Solution

The Massive Networks Call Center solution is comprised of features from the Hosted VoIP platform in addition to Agent and Supervisor client applications. These features, when configured to work in a complementary fashion, provide a feature-rich VoIP Call Center solution. In addition, the configuration options allow the solution to be implemented in a variety of ways. This solution document concentrates on a Call Center that is fronted by an interactive voice response (IVR) system that routes the calls to multiple ACDs.

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